40 North Central Avenue
Suite 1400, Phoenix 85004
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Classy Christian?
The delivery charges from our shop are at a flat rate of $7.95 per order. We offer free shipping on orders over $50. Promo items have a $5 handling fee.
Which payment methods are accepted in the Classy Christian?
Currently our only payment method is PayPal. Using PayPal you can also pay with your credit card if you don’t have a PayPal account.
What are your Shipping Times?
US Shipping Time Estimates 14-21 DaysInternational Shipping Time Estimates 20-30 DaysIf you haven't received your order within this period of time please contact us. We offer a full refund if product isn't received in 40 days.
Do you Deliver Products Internationally?
Classy Christian successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.
How Secure is my Personal Information?
Your payment information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your payment information is only used to complete the requested transaction and is not subsequently stored.
Does Classy Christian offer a Quality Guarantee on the Products it Sells?
If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality to ensure that we give our customers only the very best.
We at Classy Christian want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your item on time and as described.1. Full Refund: If you don’t receive your order you will get a full refund if your order does not arrive within the delivery time of 40 days.2. Full or Partial Refund if the item is not as described: If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
Our policy lasts 30 days for retail items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Note: Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within 24 hours of your order. Free items are non-refundable once shipped. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Additional non-returnable items: Gift cards Downloadable software products Some health and personal care itemsTo complete your return, we require a receipt or proof of purchase. If your item is damaged, please send an image to info@Classy Christian.com and we will fix it 🙂Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after deliveryRefunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@Classy Christian.comSale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@Classy Christian.com and send your item to: 40 North Central Avenue, Suite 1400, Phoenix 85004.Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.Shipping To return your product, you should mail your product to: 12410 Milestone Center Drive, STE 600, Suite #652, Germantown 20876, Maryland.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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